SMS: Grey Quick Windows Viewer with Remote Control

• Microsoft Systems Management Server versions 1.2, 2.0

SYMPTOMS

When trying to Remote Control a client computer running Windows NT, the Quick Windows Viewer appears "empty" and the background color is grey.

The remote keyboard and the remote mouse are correctly driven.

CAUSE

The Systems Management Server Remote Control Agent is probably not configured correctly. Check the properties of the Systems Management Server Remote Control Agent service on the Systems Management Server client.

WORKAROUND

To work around this problem, perform the following steps:

1. Open Control Panel and double-click the Services icon.



2. Select the SMS Remote Control Agent and click Startup.



3. Ensure that the "Allow Service to Interact with Desktop" option is enabled.



4. Restart the Systems Management Server Remote Control Agent.

STATUS

Microsoft has confirmed this to be a problem in Systems Management Server version 1.2. We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.

Additional query words: prodsms helpdesk rc gray

Keywords : kbenv smsremtshoot kbbug1.20
Version : winnt:1.2,2.0
Platform : winnt
Issue type : kbbug