SMS: Remote Control Using IPX Fails After Exiting Windows

• Microsoft Systems Management Server versions 1.0, 1.1, 1.2
• Microsoft Systems Management Server Installer version 1.0

SYMPTOMS

If a Novell client is running Windows 3.1 and has UserIPX in its Autoexec.bat file, Remote Control works fine before entering Windows and during the Windows session. However, after the person who is remotely controlling the client quits Windows, that person can no longer use Remote Control on the client until UserIPX is unloaded and then reloaded again.

CAUSE

The main problem is the redirector code within the TSR. Systems Management Server closes the code in Windows, but it still needs to be open if Systems Management Server opens it within MS-DOS and then starts Windows.

STATUS

Microsoft has confirmed this to be a problem in Systems Management Server versions 1.0, 1.1, and 1.2. This problem has been corrected in the latest U.S. Service Pack for Systems Management Server version 1.2. For information on obtaining the Service Pack, query on the following word in the Microsoft Knowledge Base (without the spaces):

S E R V P A C K

Additional query words: prodsms helpdesk

Keywords : kbnetwork kbbug1.00 smsremtshoot kbbug1.10 kbbug1.20 kbfix1.20.sp2
Version : WINDOWS:1.0; winnt:1.0,1.1,1.2
Platform : WINDOWS winnt
Issue type : kbbug