SMS: Wuser32 Fails to Initiate Administrator Quick Viewer

ID: Q176961

The information in this article applies to:

Microsoft Systems Management Server version 1.2

SYMPTOMS

During a remote control session, if the Windows NT client being remote controlled is rebooted using a method other than the Reboot button under Help Desk, the Systems Management Server Administrator Quick Viewer window does not appear after the remote control session is re-established. The current status under Help Desk will show Viewing ... Done. A second attempt returns the message:

Cannot establish a security context with this client

When the client is rebooted again, Windows NT gives the message:

Help Desk options program is not responding Cancel Wait End

The default values for the Help Desk settings are set properly.

WORKAROUND

To successfully restart a client computer during a Remote Control session, only reboot the client from within the Quick Viewer window.

STATUS

Microsoft has confirmed this to be a problem in Systems Management Server version 1.2. We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.

Additional query words: prodsms smsremtshoot

Keywords : smsremtshoot kbbug1.20
Version : winnt:1.2
Platform : winnt
Issue type : kbbug