SMS: Invproc Stops Responding on Long Raw File Records

• Microsoft Systems Management Server version 1.2

SYMPTOMS

When a RAW file with a record length greater than 8 KB is processed, Invproc will stop responding. This forces processor utilization to hang at 100 percent and Systems Management Server is unable to process RAW files and MIFs.

CAUSE

The problem occurs because the buffer length in Invproc is hard-coded to 8 KB.

STATUS

Microsoft has confirmed this to be a problem in Systems Management Server version 1.2. This problem has been corrected in the latest U.S. service pack for Systems Management Server version 1.2. For information on obtaining the service pack, query on the following word in the Microsoft Knowledge Base (without the spaces):

S E R V P A C K

WORKAROUND

To work around this problem, perform the following steps:

1. Stop the SMS_Executive service.



2. Find the RAW file whose record length is greater than 8 KB, and remove it from the proper directory paths (\Sms\Site.srv\Inventory.box).



3. Start the SMS_Executive service.

Additional query words: prodsms lock up locks

Keywords : smsinv kbfix1.20.sp4 kbbug1.20
Version : winnt:1.2
Platform : winnt
Issue type : kbbug