SMS: Remote Control Is Slow Using NetBT on SMP Clients

ID: Q182049

The information in this article applies to:

Microsoft Systems Management Server version 1.2

SYMPTOMS

When performing remote control of a multiprocessor system (Intel) over NetBIOS encapsulated in TCP/IP (NetBT), the client (that is, the multiprocessor system) sends the screen updates very slowly. A Performance Monitor trace shows that Wuser32.exe consumes an average of less than one percent of the processor usage.

STATUS

Microsoft has confirmed this to be a problem in Systems Management Server version 1.2. This problem has been corrected in the latest U.S. service pack for Systems Management Server version 1.2. For information on obtaining the service pack, query on the following word in the Microsoft Knowledge Base (without the spaces):

S E R V P A C K

WORKAROUND

To work around this problem, use IP Sockets and the hotfixes for bug 7394. For more information on bug 7394, see the following article in the Microsoft Knowledge Base:

Q173122 SMS: Mouse and Keyboard Input Fail During Remote Control

Additional query words: prodsms perfmon remotecontrol rc R/C

Keywords : smsremtshoot kbfix1.20.sp4 kbbug1.20
Version : winnt:1.2
Platform : winnt
Issue type : kbbug