SMS: CTRL+ALT+DEL "Gold Key" May Not Function with IBM PC

• Microsoft Systems Management Server versions 1.2, 2.0

SYMPTOMS

When performing Remote Control of certain Systems Management Server Windows NT clients, the Quick Viewer CTRL + ALT + DEL "Gold Key" for system key pass through may not work properly. It has no effect on the Systems Management Server client.

CAUSE

If the Remote Control components of IBM NetFinity are loaded upon installation, it enables KeyEx and MouX (IBM's keyboard and mouse drivers) by setting keys in HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\... Start: REG_DWORD: to "0x1". It also disables the KBDCLASS and MOUCLASS (the Microsoft keyboard and mouse drivers) by setting their keys to "0x4".

WORKAROUND

To work around this problem, disable the IBM NetFinity driver (KeyEx) and then enable the Keyboard Class driver. To prevent this problem from occurring in the future, do not install the Remote Control component of NetFinity if you plan to use the Remote Control functionality of Systems Management Server.

MORE INFORMATION

This problem has been attributed to the IBM NetFinity driver (KeyEx). Certain IBM computers have the NetFinity driver preinstalled from the manufacturer.

The third-party products discussed here are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.

Additional query words: prodsms Tivoli

Keywords : kbSMS200 kbSMS120 smsremtshoot
Version : winnt:1.2,2.0
Platform : winnt
Issue type : kbprb