Rchelp.sys Causes a STOP Error at Boot on WinNT Clients

ID: Q184196

The information in this article applies to:

Microsoft Systems Management Server, version 1.2 Service Pack 3

SYMPTOMS

After installing Systems Management Server 1.2 Service Pack 3 (SP3), a client computer may display the following STOP error message at startup:

STOP: c000026c {Unable to Load Device Driver}
\<SystemRoot>\SYSTEM32\DRIVERS\RCHELP.SYS device driver could not be loaded. Error Status was oxc000012f

The computer will no longer complete the boot process and stops responding on this error message each time you attempt to start it.

CAUSE

The failure occurs because the \<SystemRoot>\System32\Drivers\Rchelp.sys file was not properly generated when Service Pack 3 was installed on the client.

RESOLUTION

A supported fix that corrects this problem is now available from Microsoft, but it has not been fully regression tested and should be applied only to systems experiencing this specific problem. If you are not severely affected by this specific problem, Microsoft recommends that you wait for the next SMS 1.2 service pack that contains this fix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information on support costs, please go to the following address on the World Wide Web:

http://www.microsoft.com/support/supportnet/overview/overview.asp

The English-language version of this fix should have the following file attributes or later:


   Date      Time    Version      Size    File name     Platform
   -------------------------------------------------------------
   7/15/99   5:29PM               358 KB  Clicfg.exe    i386
   7/15/99   5:29PM               894 KB  Clicfg.exe    Alpha

STATUS

Microsoft has confirmed this to be a problem in Systems Management Server version 1.2 Service Pack 3.

Additional query words: rchelp.sys viddrv.rch c000026c oxc000012f sp3

Keywords : kbbug1.20.sp3
Version :
Platform : WINDOWS
Issue type : kbprb