SMS: Client Inventory Record Only Shows Ident. and NetMon Data

ID: Q185353

The information in this article applies to:

Microsoft Systems Management Server version 1.2

SYMPTOMS

A client inventory record may only display data for the Identification and Network Monitor groups in the Systems Management Server Administrator program.

CAUSE

This problem may occur if the original inventory record for a computer in the Systems Management Server Administrator program has been deleted. In this case, the new inventory record will only contain updates for the Identification and Network Monitor groups. You may also see these symptoms during a client resynchronization (resync).

WORKAROUND

In time, the full inventory data will reappear. When the Systems Management Server site server detects that only a partial inventory was reported on a client that does not exist in the SMS database, it will create a Resync system job to force the client to report a full inventory the next time inventory is taken. However, if you want to force a full inventory to be reported immediately, perform the following steps:

Delete the history file for the computer, located in the following directory, where <SmsID> is the Systems Management Server unique ID for the client:

Sms\Site.srv\Inventry.box\History\<SmsID>.hms

From the system to be inventoried, connect to the SMS_SHR share of a Systems Management Server logon server.

Open a command prompt and switch to the drive that is mapped to the SMS_SHR share. From there, move to the X86.bin directory (or the Alpha.bin directory for a DEC Alpha server).

Run the appropriate inventory executable file, according to the operating system of the client computer:

For client computers running Windows NT, run:

INVWIN32.EXE /F /E

For client computers running MS-DOS, Windows, or Windows 95, run:

INVDOS.EXE /F

For client computers running OS/2, run:

INVOS2.EXE /F

The client will report a full inventory record to the SMS database and all inventory groups will appear as expected.

MORE INFORMATION

For more information on another problem with a similar symptom, see the following article in the Microsoft Knowledge Base:

Q164891 SMS: Invwin32.exe Does Not Respond to Resync Requests

For more information about this problem on Macintosh-based computers, see the following article in the Microsoft Knowledge Base:

Q172533 SMS: Invmac Fails to Perform Resync

Additional query words: prodsms resynch

Keywords : smsnetmon smsinv
Version : winnt:1.2
Platform : winnt
Issue type : kbprb