SMS: File Corruption During File Transfer from Help Desk

• Microsoft Systems Management Server version 1.2

SYMPTOMS

When you use the File Transfer Tool from the Help Desk utility in the Systems Management Server Administrator program to copy a file from a remote drive to a local drive, the progress bar (% copied) can extend beyond 100%. The copied file is corrupted because the size of the file is too big.

CAUSE

This problem can occur if the network is slow and if some retries are sent by the client (Wslave32.exe). This problem is random and may occur in a wide area network (WAN) environment where multiple copies of resent packets finally reach the server.

WORKAROUND

To work around this problem, contact Microsoft Technical Support to obtain the following fix, or wait for the next Systems Management Server service pack.

This fix should have the following time stamp:

   05/19/98  03:26am               331,968 sightnt.dll (Intel)
   05/19/98  03:24am               648,976 sightnt.dll (Alpha) 

STATUS

Microsoft has confirmed this to be a problem in Microsoft Systems Management Server version 1.2. A supported fix is now available, but has not been fully regression- tested and should be applied only to systems experiencing this specific problem. Unless you are severely impacted by this specific problem, Microsoft recommends that you wait for the next Service Pack that contains this fix. Contact Microsoft Technical Support for more information.

Additional query words: prodsms wslave32.exe sightnt.dll

Keywords : kbbug1.20
Version : winnt:1.2
Platform : winnt
Issue type : kbbug