SMS: Despooler Causes Access Violation While Creating Retry Instruction

ID: Q186827

The information in this article applies to:

Microsoft Systems Management Server version 1.2

SYMPTOMS

SMS_EXECUTIVE may cause a Dr. Watson error when SMS_DESPOOLER attempts to create a retry instruction.

RESOLUTION

A supported fix that corrects this problem is now available from Microsoft, but it has not been fully regression tested and should be applied only to systems experiencing this specific problem. If you are not severely affected by this specific problem, Microsoft recommends that you wait for the next Systems Management Server service pack that contains this fix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information on support costs, please go to the following address on the World Wide Web:

http://www.microsoft.com/support/supportnet/overview/overview.asp

The English version of this fix should have the following file attributes or later:


   Date      Time       Size     File name     Platform
   ----------------------------------------------------

   03/1/99   09:06pm   254,400   Smsinst.dll   (x86)
   03/1/99   09:05pm   481,040   Smsinst.dll   (Alpha)

NOTE: Due to file dependencies, the most recent hotfix or feature that contains the above files may also contain additional files.

STATUS

Microsoft has confirmed this to be a problem in Systems Management Server version 1.2.

MORE INFORMATION

To install the hotfix, perform the following steps on the Systems Management Server site server:

Stop the SMS Executive service.

Close all Systems Management Server applications (including the SMS Administrator program, SMS Database Manager, and so on).

Replace the Smsinst.dll file in the SMS_root\Site.srv\Platform.bin directory with the hotfixed version.

NOTE: You can perform this step automatically by running Hotfix.exe with the Hotfix.ini file that is provided.

Start the SMS Executive service.

Additional query words: prodsms smsutil

Keywords : kbSMS120 kbSMS120bug kbbug1.20
Version : winnt:1.2
Platform : winnt
Issue type : kbbug