SMS: (SightNT\Lana)RegOpenKeyEx Failed: 2 Error Message

ID: Q188059

The information in this article applies to:

Microsoft Systems Management Server version 1.2

IMPORTANT: This article contains information about editing the registry. Before you edit the registry, make sure you understand how to restore it if a problem occurs. For information about how to do this, view the "Restoring the Registry" Help topic in Regedit.exe or the "Restoring a Registry Key" Help topic in Regedt32.exe.

SYMPTOMS

The following error message occurs when you attempt to Remote Control a Systems Management Server client if the Lana registry subkey is missing:

(SightNT\Lana)RegOpenKeyEx Failed: 2

CAUSE

The following registry key is missing:


   HKEY_LOCAL_MACHINE\Software\Microsoft\SMS\Components\SightNT\Lana

WORKAROUND

To work around this problem, do either of the following:

Reinstall the Systems Management Server Administrator tool if the computer experiencing the problem is not the Systems Management Server site server itself.

-or-

Manually add the missing registry key. To do this, perform the steps in the "Adding Lana Registry Key" section of this article, below.

Adding Lana Registry Key

WARNING: Using Registry Editor incorrectly can cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that problems resulting from the incorrect use of Registry Editor can be solved. Use Registry Editor at your own risk.

For information about how to edit the registry, view the "Changing Keys And Values" Help topic in Registry Editor (Regedit.exe) or the "Add and Delete Information in the Registry" and "Edit Registry Data" Help topics in Regedt32.exe. Note that you should back up the registry before you edit it. If you are running Windows NT, you should also update your Emergency Repair Disk (ERD).

Start Registry Editor (Regedt32.exe).

Navigate to the following key:


      HKEY_LOCAL_MACHINE\Software\Microsoft\SMS\Components\SightNT

On the Edit menu, click Add Key.

In the Key Name box, type Lana.

Select the newly-created key (Lana). On the Edit Menu, Click Add Value. The following are the default values for the Lana registry key:


      <No Name>:REG_DWORD:0x7
      Default0:REG_DWORD:0
      Default1:REG_DWORD:1
      Default2:REG_DWORD:2
      Default3:REG_DWORD:3
      Default4:REG_DWORD:4
      Default5:REG_DWORD:5
      Default6:REG_DWORD:6
      Default7:REG_DWORD:7

Additional query words: prodsms

Keywords : smsremtshoot
Version : winnt:1.2
Platform : winnt
Issue type : kbprb