SMS: Despooler Cannot Create Temp Storage While Decompressing a Package

ID: Q191307

The information in this article applies to:

Microsoft Systems Management Server version 1.2

SYMPTOMS

The despooler cannot decompress the package when a drive letter is specified in the registry under the following key:


   HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\SMS\Components\SMS_Despooler
   \Preferred Drive For Temp Directory

NOTE: The above registry key is one path; it has been wrapped for readability.

If a drive letter is specified in that registry location, entries similar to the following will appear in the Despoolr.log file:


   use drive $ for all temp files
   $ drive has the most free space, we'll use it for temp storage
   ...
   Cannot create temp storage $:\ while decompressing package.
   Win32 error = 3

The Win32 error = 3 is 'The system cannot find the path specified'.

WORKAROUND

To work around this problem, leave the registry key mentioned above blank (this is the default setting).

STATUS

Microsoft has confirmed this to be a problem in Systems Management Server version 1.2. This problem has been corrected in the latest U.S. service pack for Systems Management Server version 1.2. For information on obtaining the service pack, query on the following word in the Microsoft Knowledge Base (without the spaces):

S E R V P A C K

Additional query words: prodsms SP SP4

Keywords : smsdespooler kbfix1.20.sp4 kbbug1.20
Version : winnt:1.2
Platform : winnt
Issue type : kbbug