SMS: Remote Control GPFs with Certain Mouse Drivers

ID: Q192662

The information in this article applies to:

Microsoft Systems Management Server version 2.0
on the following platforms: Win95

SYMPTOMS

In Systems Management Server 2.0, you may receive the following error message when you take Remote Control of clients running Windows 95 OEM Service Release 2.5 (OSR 2.5):

WUSER32.EXE caused an invalid page fault in module COEXIST.DLL.

CAUSE

This problem can occur if the computer is using Primax mouse drivers.

WORKAROUND

To work around this problem, you can disable the mouse drivers from the Autoexec.bat file. To do this, perform the following steps:

On the Start menu, click Run and type Sysedit. Click OK.

On the Window menu, click Autoexec.bat. Locate the following entry:
```
      c:\drivers\pmouse\pmouse.com 
```

Change this entry to read:


      REM c:\drivers\pmouse\pmouse.com

The next time Windows 95 restarts, the standard default mouse driver will be loaded. If you want to enable the Primax mouse driver again, repeat this process, but remove REM from the line in Step 3.

STATUS

Microsoft has confirmed this to be a problem in Systems Management Server version 2.0.

The third-party products discussed here are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.

RESOLUTION

To resolve this problem, obtain the latest version of mouse driver from Primax or use the standard mouse driver that is installed by Windows 95.

Additional query words: prodsms general protection fault gp gpf win95 win

Keywords : smsremtshoot kbbug2.00
Version : winnt:2.0
Platform : winnt
Issue type : kbbug