SMS: CCM Removes LANDesk Files When Remote Control Isn't Enabled

ID: Q193280

The information in this article applies to:

Microsoft Systems Management Server version 1.2

SYMPTOMS

The Intel LANDesk Management Suite Remote Control files conflict with the Systems Management Server Remote Control files; these two Remote Control packages cannot be installed concurrently on a single client computer. However, even when Systems Management Server Remote Troubleshooting is not enabled on a site, the Client Configuration Manager (CCM) will remove the files and registry keys associated with Intel LANDesk.

RESOLUTION

A supported fix that corrects this problem is now available from Microsoft, but has not been fully regression tested and should be applied only to systems experiencing this specific problem. If you are not severely affected by this specific problem, Microsoft recommends that you wait for the next Systems Management Server service pack that contains this fix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information on support costs, please go to the following address on the World Wide Web:

http://support.microsoft.com/support/supportnet/default.asp

The English version of this fix should have the following file attributes or later:


   Date       Time    Version      Size    File name    Platform
   -------------------------------------------------------------
   09/24/98   04:01   1.2          365,392 Clicfg.exe   (x86)
   09/24/98   03:59   1.2          914,192 Clicfg.exe   (Alpha)

NOTE: If you contact Microsoft to obtain this fix, a fee may be charged. This fee is refundable if it is determined that you only require the fix you requested. However, this fee is non-refundable if you request additional technical support, if your no-charge technical support period has expired, or if you are not eligible for standard no-charge technical support.

For more information about eligibility for no-charge technical support, see the following article in the Microsoft Knowledge Base:

Q154871 Determining If Your Product Is Eligible for No-Charge Technical Support

STATUS

Microsoft has confirmed this to be a problem in Systems Management Server version 1.2.

MORE INFORMATION

The new version of CCM detects the presence of LANDesk by checking for the HKEY_LOCAL_MACHINE\SOFTWARE\INTEL\LANDESK\WUSER32 registry key. If that registry key is present, CCM leaves the LANDesk files and registry keys intact if Systems Management Server Remote Troubleshooting is not enabled on the site.

To install the hotfix, perform the following steps:

Replace the Clicfg.exe file in the <SMS_root_directory>\Site.srv\<platform>.bin directory with the hotfixed version.

NOTE: You can perform Step 1 automatically by using Hotfix.exe with the provided Hotfix.ini file.

Reset the site from Systems Management Server Setup. The updated Clicfg.exe will be copied to the Systems Management Server logon servers.

The third-party products discussed here are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.

Additional query words: prodsms RC config mgr

Keywords : kbbug1.20
Version : winnt:1.2
Platform : winnt
Issue type : kbbug