SMS: Despooler Reports Out of Disk Space in Event Log

ID: Q193766

The information in this article applies to:

Microsoft Systems Management Server version 1.2

SYMPTOMS

When redistributing a package, despooler may report out of disk space in the application event log (Event 109) even though there is sufficient disk space. In addition, the package will not be copied to the distribution point.

CAUSE

This problem may occur if a file that already exists in the distribution share point is open or in use when that file is being recopied.

WORKAROUND

Restarting the computer that contains the open file will clear file contention issues. If the problem occurs again, it may be necessary to troubleshoot conflicts with backup software, antivirus software, and the file system.

STATUS

Microsoft has confirmed this to be a problem in Systems Management Server version 1.2.

MORE INFORMATION

The following event will appear in the Windows NT application event log:


   Event 109
   Failed to install package. There isn't sufficient disk space on package
   server \\<Server>\<Share>\<PackageID>. Disk space available on that
   server is megabytes, space required is megabytes.

Note that <Server>, <Share>, and <PackageID> above will be the name of your server, your package distribution share, and the ID of the package you are sending.

Also note that the amount of disk space required and disk space available is reported as null, or blank.

In the despooler log file, Despool.log, an error similar to the following error will be logged:


   ~Copying E:\_S M0000.TMP\filename.EXE to
   E:\SMS_PKGE\DOG0005D\filename.EXE, Failed, Win32 Error = 32
   $$>SMS_DESPOOLER><Thu Sep 10 09:55:37 1998~><thread=1D0>

This error identifies the file that could not be copied. Win32 Error 32 indicates that the process cannot access the file because it is being used by another process. The file is in use.

Event 109 should indicate that there is a file contention error, or that the file is in use, not that there is a disk space problem.

Additional query words: prodsms anti virus

Keywords : smsdespooler kbbug1.20
Version : winnt:1.2
Platform : winnt
Issue type : kbbug