SMS: Windows NT Inventory File Collector Causes Access Violation

ID: Q194297

The information in this article applies to:

Microsoft Systems Management Server version 1.2
Microsoft BackOffice Resource Kit Part 2

SYMPTOMS

When the Windows NT Inventory File Collector (Pollinv.exe) attempts to connect to the remote registry of a server that is having remote procedure call (RPC) related problems, an access violation (AV) will occur in Pollinv.exe.

RESOLUTION

A supported fix that corrects this problem is now available from Microsoft, but has not been fully regression tested and should be applied only to systems experiencing this specific problem. If you are not severely affected by this specific problem, Microsoft recommends that you wait for the next Systems Management Server service pack that contains this fix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information on support costs, please go to the following address on the World Wide Web:

http://support.microsoft.com/support/supportnet/default.asp

The English version of this fix should have the following file attributes or later:


   Date      Time         Size      File name   Platform
   -----------------------------------------------------
   10/5/98   10:43am      154,704   Pollinv.exe (Intel)
   10/5/98   10:42am      528,656   Pollinv.exe (Alpha)

NOTE: If you contact Microsoft to obtain this fix, a fee may be charged. This fee is refundable if it is determined that you only require the fix you requested. However, this fee is non-refundable if you request additional technical support, if your no-charge technical support period has expired, or if you are not eligible for standard no-charge technical support.

For more information about eligibility for no-charge technical support, see the following article in the Microsoft Knowledge Base:

Q154871 Determining If Your Product Is Eligible for No-Charge Technical Support

STATUS

Microsoft has confirmed this to be a problem in Systems Management Server version 1.2 and the Backoffice Resource Kit Part 2.

MORE INFORMATION

To install the hotfix, perform the following steps on each Systems Management Server logon server running the Windows NT Inventory File Collector service:

Stop the SMS_NT_INVENTORY_FILE_COLLECTOR service.

Replace the current Pollinv.exe file with the hotfixed version.

Restart the SMS_NT_INVENTORY_FILE_COLLECTOR service.

Additional query words: prodsms pollinv crash

Keywords : kbbug1.20
Version : winnt:1.2
Platform : winnt
Issue type : kbbug