SMS: SNMPELEA May Conflict with Compaq Insight Manager Agents

ID: Q194559

The information in this article applies to:

Microsoft Systems Management Server version 1.2

SYMPTOMS

When the Systems Management Server SNMP Event Log Extension Agent (SNMPELEA) is installed on a system that also has Compaq Insight Manager Agents installed, the Windows NT SNMP service may fail to start at system startup. The Windows NT Service Control Manager will report that the Windows NT SNMP service failed to start. However, the Windows NT SNMP service will automatically start within a few seconds.

RESOLUTION

A supported fix that corrects this problem is now available from Microsoft, but has not been fully regression tested and should be applied only to systems experiencing this specific problem. If you are not severely affected by this specific problem, Microsoft recommends that you wait for the next Systems Management Server service pack that contains this fix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information on support costs, please go to the following address on the World Wide Web:

http://support.microsoft.com/support/supportnet/default.asp

The English version of this fix should have the following file attributes or later:


   Date       Time        Size      File name    Platform
   ------------------------------------------------------
   10/13/98   5:41pm      112,544   Snmpelea.dll (Intel)
   10/13/98   5:43pm      205,072   Snmpelea.dll (Alpha)

NOTE: If you contact Microsoft to obtain this fix, a fee may be charged. This fee is refundable if it is determined that you only require the fix you requested. However, this fee is non-refundable if you request additional technical support, if your no-charge technical support period has expired, or if you are not eligible for standard no-charge technical support.

For more information about eligibility for no-charge technical support, see the following article in the Microsoft Knowledge Base:

Q154871 Determining If Your Product Is Eligible for No-Charge Technical Support

STATUS

Microsoft has confirmed this to be a problem in Systems Management Server version 1.2.

MORE INFORMATION

To install the hotfix, perform the following steps on the Systems Management Server site server:

Replace the Snmpelea.dll file in the <SMS_root_directory>\Site.srv\Maincfg.box\Client.src\<platform>.bin directory with the hotfixed version.

NOTE: You can perform this step automatically by using Hotfix.exe with the provided Hotfix.ini file.

Maintenance Manager will replicate the updated files to the Logon.srv\<platform>.bin directory on the Systems Management Server logon servers during its next work cycle. After that occurs, you can update the clients. To update the clients, either manually run Upgrade.bat on each client or follow the instructions in the following article in the Microsoft Knowledge Base:

Q166771 SMS: How to Force Site-Wide Client Updates

Compaq Insight Manager is manufactured by Compaq, a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability.

Additional query words: prodsms CIM boot boots starts

Keywords : kbbug1.20
Version : winnt:1.2
Platform : winnt
Issue type : kbbug