SMS: STOP 1E Error When Using the "Gold Key" to Remote Control

ID: Q196224

The information in this article applies to:

Microsoft Systems Management Server version 1.2

SYMPTOMS

Some systems will generate a Windows NT blue screen error message with a STOP 1E (0x0000001E) when the Quick Viewer "gold key" is used to generate a "CTRL+ALT+DEL" sequence through Systems Management Server Remote Control.

CAUSE

This problem appears to be the same as that described in the following article in the Microsoft Knowledge Base:

Q164157 SMS: Kbstuff.sys May Cause a STOP 1E Blue Screen Error

However, a different code path is being taken, so the error checking included in that code fix is not used.

STATUS

Microsoft has confirmed this to be a problem in Systems Management Server version 1.2. This problem has been corrected in the latest U.S. service pack for Systems Management Server version 1.2. For information on obtaining the service pack, query on the following word in the Microsoft Knowledge Base (without the spaces):

S E R V P A C K

Additional query words: prodsms sp sp3 rc

Keywords : kbRemote kbSMS120bug kbHelpDesk
Version : winnt:1.2
Platform : winnt
Issue type : kbbug