SMS: Site Component Manager May Fail When Polling

• Microsoft Systems Management Server version 2.0

SYMPTOMS

In System Management Server 2.0, the Site Component Manager service (similar to the Site Configuration Manager service in System Management Server 1.2) is responsible for installing and removing services and thread components at a Systems Management Server site. By default, the Systems Management Server site and SMS database server are Component servers. However, there may be cases where the Site Component Manager service fails to install theses components.
You may see the following error message in the Sitecomp.log file on the site server:

   Polling multisite component server NCSMSSQL65..

      Installing server...
         Server's platform type is X86.
         Server is running Microsoft Windows NT Server 4.0 Service Pack 1.
         This version of SMS cannot be installed on machines running this
         operating system.
      Server installation failed and will be retried in the next polling
      cycle. 

CAUSE

This error message can appear in the Sitecomp.log file if the Systems Management Server site server computer has Windows NT Server 4.0 Service Pack 3 applied, but the computer storing the SMS database does not.

WORKAROUND

To work around this problem, make sure the computer that is storing the SMS database has Windows NT Server 4.0 Service Pack 3 applied.

Additional query words: prodsms sp sp3

Keywords : kbSMS200
Version : winnt:2.0
Platform : winnt
Issue type : kbprb