SMS: Enabling Power Management May Cause Remote Control to Fail

• Microsoft Systems Management Server versions 1.2, 2.0

SYMPTOMS

In Systems Management Server versions 1.2 and 2.0, if you enable Power Management, remote control may fail. Windows 95 and Windows 98 clients that use remote control over TCP/IP may experience problems if they are idle for an extended period.

CAUSE

This problem occurs when power management is enabled through CMOS or software on Windows 95 and Windows 98 computers. This can occur on either portable or desktop systems that have power management enabled.

When the timeout value is reached, the BIOS enables power management on the system. On some systems running TCP/IP, this causes Windows 95 and Windows 98 clients to send a DHCP release of its IP address, causing all TCP/IP sessions to lose connectivity. If the systems are using TCP/IP as the remote access protocol, the Remote Control Agent (Wuser.exe) no longer listens on the released IP address.

WORKAROUND

To work around this problem, disable power management through either CMOS or software.

Additional query words: prodsms sms200

Keywords : kbRemote kbSMS200 kbSMS120
Version : winnt:1.2,2.0
Platform : winnt
Issue type : kbprb