SMS: Inventory Shows Incorrect Memory Amount for OS/2 Clients

ID: Q199426

The information in this article applies to:

Microsoft Systems Management Server version 1.2

SYMPTOMS

When inventory is taken for OS/2 clients, the values for Base, Extended, and Total Physical memory may report an incorrect value or a value of <null>. Manually running the OS/2 utility Os2mem32.exe also reports the amount of memory incorrectly.

CAUSE

This problem occurs because the computer system's BIOS does not support the OS/2 compatibility mode for memory usage.

WORKAROUND

To correctly report memory inventory you must upgrade the system BIOS to a version that supports OS/2 compatibility mode.

MORE INFORMATION

The third-party products discussed here are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.

Additional query words: prodsms

Keywords : kbClient kbSMS120 kbSMS120bug kbInventory kbSMSAdmin
Version : winnt:1.2
Platform : winnt
Issue type : kbprb