SMS: Disk Serial Number Inventories as FFFF-FFFF

ID: Q199921

The information in this article applies to:

Microsoft Systems Management Server version 1.2

SYMPTOMS

Some Microsoft Windows NT client NTFS hard drive partitions may have their Serial Number property incorrectly inventoried as FFFF-FFFF. This can happen if the user account does not have at least List permissions to the partition. This can also occur on Microsoft Windows NT clients if the Systems Management Server Inventory Agent service account does not have at least List permissions to the NTFS partition.

CAUSE

The problem occurs because the user context under which the Inventory Agent is running does not have adequate permissions to gather the Serial Number properties of the hard drive partition.

WORKAROUND

Ensure that the user account and Systems Management Server Service Account have at least List permissions to all NTFS partitions that need to have Serial Number information included in inventory.

Additional query words: prodsms

Keywords : smsinv smsdatabase
Version : winnt:1.2
Platform : winnt
Issue type : kbprb