SMS: Event to Trap Translator Error-Can't Load Message File

ID: Q199974

The information in this article applies to:

Microsoft Systems Management Server version 1.2

SYMPTOMS

In Systems Management Server 1.2, administrators have the ability to configure Windows NT events to be redirected as SNMP traps to SNMP-aware management consoles such as with Systems Management Server.

When launching Event to Trap Translator under Personal Computer Properties, you may receive the following error message:

Can't load message file: \\SERVER\C$\%path%

Followed by:

The current trap configuration contains at least one event description that is not valid. The corresponding event(s) will not be loaded.

CAUSE

The event identifier message file contains spaces in its path.

RESOLUTION

A supported fix that corrects this problem is now available from Microsoft but has not been fully regression tested and should be applied only to systems experiencing this specific problem. If you are not severely affected by this specific problem, Microsoft recommends that you wait for the next Systems Management Server service pack that contains this fix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information on support costs, please go to the following Web site:

http://support.microsoft.com/support/supportnet/default.asp

The English version of this fix should have the following file attributes or later:


Size      File name       Platform
-----------------------------------------------------------
260,080   Eventrap.exe    (x86)
622,352   Eventrap.exe    (Alpha)

NOTE: If you contact Microsoft to obtain this fix, a fee may be charged. This fee is refundable if it is determined that you only require the fix you requested. However, this fee is non-refundable if you request additional technical support, if your no-charge technical support period has expired, or if you are not eligible for standard no-charge technical support.

For more information about eligibility for no-charge technical support, see the following article in the Microsoft Knowledge Base:

Q154871 Determining If Your Product Is Eligible for No-Charge Technical Support

STATUS

Microsoft has confirmed this to be a problem in Systems Management Server version 1.2.

MORE INFORMATION

The EventMessageFile value(REG_EXPAND_SZ) is located under \HKLM\SYSTEM\CurrentControlSet\Services\EventLog\%LOG%\%SERVICE%\ and used as a placeholder for Event Identifier message files to provide descriptions to Event Viewer.

Additional query words: prodsms

Keywords : kbSMS100 kbbug1.20 smssnmp
Version : winnt:1.2
Platform : winnt
Issue type : kbbug