SMS: RC Being Accessed Icon Appears Inappropriately

• Microsoft Systems Management Server versions 2.0, 1.2

SYMPTOMS

On Windows NT version 4.0 workstations, the Systems Management Server remote control Being Accessed icon appears minimized on the taskbar. When it is maximized, no controlling user is listed.

Attempts to quit the application fail.

The Windows NT Security log is empty, with no entry for remote control.

WORKAROUND

To work around this problem, restart the Windows NT remote control service to remove the remote control icon.

STATUS

Microsoft has confirmed this to be a problem in Systems Management Server versions 1.2 and 2.0.

MORE INFORMATION

The issue has been partially traced to the use of GroupWise. It is not 100-percent reproducible, but there are some consistencies.

The GroupWise utility Notify, when launched, can cause the remote control icon to appear, as can launching a second instance of GroupWise.

Additional query words: prodsms

Keywords : kbSMS200 kbSMS200bug kbbug2.00
Version : winnt:1.2,2.0
Platform : winnt
Issue type : kbbug