SMS: Remote Control Component Is Not Available

ID: Q206812

The information in this article applies to:
  • Microsoft Systems Management Server version 2.0

SYMPTOMS

When you install Systems Management Server 2.0 on a client computer, the Remote Control component may not install. The Systems Management tool in Control Panel indicates that the Remote Control component is not available.
NOTE: If you have not completely uninstalled Systems Management Server 1.2 clients, you may have legacy component files on the local hard disk. If you do have legacy components, you may receive the following error message:

Client XXX quit installing REMOTE TOOLS because Third Party Remote Control System Detected


CAUSE

This issue can occur if you have existing legacy or third-party remote control components or Microsoft Windows Terminal Server installed. If any of these components are found during the Remote Control installation, the component is set to Not Available. The remainder of the SMS client installation is not affected.


WORKAROUND

To work around this issue, follow these steps:

  1. Uninstall Microsoft Windows Terminal Server.


  2. Delete all the Termsrv.exe files found on your local hard disks.


  3. Uninstall Remote Control


  4. Delete all the Wuser.exe and Wuser32.exe files found on your local hard disks.


  5. Reinstall Systems Management Server 2.0 client.


NOTE: The Remote Control client component cannot be installed on a Windows Terminal Server.


MORE INFORMATION

If you open the RemCtrl.log file on the client computer, you may see information similar to text in the following list:

  • Found Novell Remote Control client on workstation. Setting ComponentNotAvailable and abandoning installation. Successfully notified SMS that component is not available.


  • Found LANDesk Remote Control client on workstation in path %PATH%.


  • Terminal Server (termsrv.exe) found. This is a WTS 'machine'. Not installing Remote Control.


  • SMS 1.2 Remote Control client found on workstation. Abandoning installation until after next reboot.


Additional query words: prodsms zenworks

Keywords : kbenv kbinterop kbsetup kbtool kbClient kbRemote kbSMS200
Version : winnt:2.0
Platform : winnt
Issue type : kbprb


Last Reviewed: July 20, 1999
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