FIX: WMI Fails to Install on Windows NT 4.0 SP 5

ID: Q221481

The information in this article applies to:
  • Microsoft Systems Management Server version 2.0

SYMPTOMS

When installing Systems Management Server 2.0 on a computer running Microsoft Windows NT Server 4.0 Service Pack 5 (SP5), you may receive the following error:

Setup cannot compile MOF file drive:\SMS\Bin\Platform\Sms_schm.mof. Do you want to continue?
If you click Yes to this and all subsequent dialog boxes, you will see a series of message boxes similar to the first that state that other MOF files cannot be compiled: Smsprov.mof, Cmpprov.mof, Cppprof.mof, Pollprov.mof, and Netdisc.mof. Setup then continues and ends with the message:
SMS has successfully installed.
If you then view the Systems Management Server Administrator console, the site database is displayed with a question mark.


RESOLUTION

To resolve this problem, obtain the latest service pack for Windows NT 4.0. For additional information, please see the following article in the Microsoft Knowledge Base:

Q152734 How to Obtain the Latest Windows NT 4.0 Service Pack
This hotfix has been posted to the following Internet location as Wmintsp5.exe:
ftp://ftp.microsoft.com/bussys/winnt/sms-public/wmintsp5.exe



STATUS

Microsoft has confirmed this to be a problem in Systems Management Server version 2.0. This problem has been corrected in the latest U.S. service pack for Systems Management Server version 2.0. For information on obtaining the service pack, query on the following word in the Microsoft Knowledge Base (without the spaces):

S E R V P A C K
This problem was first corrected in Windows NT 4.0 Service Pack 5.


MORE INFORMATION

The rest of this article describes the recovery steps you need to perform:

  • If you have not yet installed Systems Management Server 2.0 on a computer running Windows NT Server 4.0 SP5.


  • To recover a Systems Management Server 2.0 primary site server that has run into this problem.


  • To recover a Systems Management Server 2.0 secondary site server that has run into this problem.


  • To recover a Systems Management Server 2.0 client that has run into this problem.


  • To recover a Systems Management Server 2.0 Administrator console.


You Have Not Yet Installed Systems Management Server 2.0 on Windows NT Server 4.0 SP5

If you have not yet installed Systems Management Server 2.0 on a computer running Windows NT Server 4.0 SP5, all you need to do is update the source that you are going to install from.

Recovery Steps:
  1. Copy the Systems Management Server 2.0 CD to a network share point.


  2. Replace the Wbemsdk.exe file in the Smssetup\Bin\Platform directory with the version obtained from the hotfix.


  3. Install Systems Management Server 2.0 from the network share point you created in Step 1 of this procedure.


Recovery of a Systems Management Server 2.0 Primary Site Server

If you attempted to install a Systems Management Server 2.0 primary site server on a computer running Windows NT Server 4.0 Service Pack 5, error messages were displayed indicating that the MOF files could not be compiled. If you canceled the installation at this point, perform the three steps listed in the "You Have Not Yet Installed Windows NT Server 4.0 SP5" section of this article. However, if you continued with the installation, the site is currently inoperative but recoverable. In this case, perform the steps below.

Recovery Steps:
  1. Replace the Wbemsdk.exe file in the SMS_root\Bin\Platform directory with the version obtained from the hotfix.


  2. Replace the Wbemsdk.exe file in the SMS_root\Inboxes\Clicomp.src\Wbem\Platform directory with the version obtained from the hotfix.


  3. Replace the Compver.ini file in the SMS_root\Inboxes\Clicomp.src\Wbem directory with the version obtained from the hotfix.


  4. Set up the Windows Management Instrumentation (WMI) server components. From a command prompt, type the following command, using the hotfixed version of Wbemsdk.exe:

    Wbemsdk.exe /s /server


  5. Manually compile the MOF files that failed to compile by typing the following commands from a command prompt (press ENTER after each command):

    cd %SystemRoot%\system32\wbem
    Mofcomp x:\SMS_root\bin\Platform\sms_schm.mof
    Mofcomp x:\SMS_root\bin\Platform\smsprov.mof
    Mofcomp x:\SMS_root\bin\Platform\cmprov.mof
    Mofcomp x:\SMS_root\bin\Platform\cpprov.mof
    Mofcomp x:\SMS_root\bin\Platform\pollprov.mof
    Mofcomp x:\SMS_root\bin\Platform\netdisc.mof

    If the SQL Server is located on a computer other than the site server, then compile the .mof files located on that computer by typing the following from a command prompt:

    cd %SystemRoot%\system32\wbem
    Mofcomp x:\smsprov\mofs\sitecode\sms_schm.mof
    Mofcomp x:\smsprov\mofs\sitecode\smsprov.mof

    where x is the drive where Systems Management Server is installed or where the SMS Provider is installed on a remote SQL Server.


  6. In the Systems Management Server Administrator console, the node under the Systems Management Server node will state that the connection failed. Delete that failed connection node by right-clicking it and then clicking Delete on the shortcut menu. Restore the node by right-clicking the Systems Management Server node, pointing to All Tasks, and then clicking Connect To Site Database on the shortcut menu. In the Site Database Connection Wizard, click Next, then select Reconnect to the site database for this site server. Click Next and then click Finish to complete the wizard.


  7. Restart the system.


Recovery of a Systems Management Server 2.0 Secondary Site Server

If you attempted to install a Systems Management Server 2.0 secondary site server from the Systems Management Server 2.0 CD to a computer running Windows NT Server 4.0 Service Pack 5, error messages were displayed indicating that the MOF files could not be compiled. If you canceled the installation at this point, perform the three steps listed in the "You Have Not Yet Installed Windows NT Server 4.0 SP5" section of this article. However, if you continued with the installation, the secondary site is functional but performance and manageability of it from its parent site will suffer. In this case, perform the steps below.

If you attempted to install a Systems Management Server 2.0 secondary site server from a Systems Management Server 2.0 primary site server to a computer running Windows NT Server 4.0 Service Pack 5, the Smssetup.log file on the secondary site server will indicate that the MOF files could not be compiled. The error messages mentioned in the SYMPTOMS section of this article will not be displayed. The secondary site is functional but performance and manageability of it from its parent will suffer.

Recovery Steps:
  1. On both the primary and secondary site servers, replace the Wbemsdk.exe file in the SMS_root\Bin\Platform directories with the version obtained from the hotfix.


  2. On both the primary and secondary site servers, replace the Wbemsdk.exe files in the SMS_root\Inboxes\Clicomp.src\Wbem\Platform directories with the version obtained from the hotfix.


  3. On both the primary and secondary site servers, replace the Compver.ini file in the SMS_root\Inboxes\Clicomp.src\Wbem directory with the version obtained from the hotfix.


  4. On the secondary site server, set up the WMI server components. From a command prompt, type the following command, using the hotfixed version of Wbemsdk.exe:

    Wbemsdk.exe /s /server


  5. On the secondary site server, manually compile the MOF files that failed to compile by typing the following commands from a command prompt (press ENTER after each command):

    cd %SystemRoot%\system32\wbem
    Mofcomp x:\SMS root directory\bin\Platform\sms_schm.mof
    Mofcomp x:\SMS root directory\bin\Platform\cmprov.mof
    Mofcomp x:\SMS root directory\bin\Platform\cpprov.mof
    Mofcomp x:\SMS root directory\bin\Platform\pollprov.mof
    Mofcomp x:\SMS root directory\bin\Platform\netdisc.mof

    where x is the drive where Systems Management Server is installed.


  6. Restart the systems.


Recovery of a Systems Management Server 2.0 Client

If you attempted to install the Systems Management Server 2.0 client on a computer running Windows NT Server 4.0 Service Pack 5, WMI and hardware inventory will not install. All other client agents will function properly.

Recovery Steps:
  1. On the site server(s), replace the Wbemsdk.exe file in the SMS_root\bin\Platform directories with the version obtained from the hotfix.


  2. On the site server(s), replace the Wbemsdk.exe file in the SMS_root\Inboxes\Clicomp.src\Wbem\Platform directories with the version obtained from the hotfix.


  3. On the site server(s), replace the Compver.ini file in the SMS_root\Inboxes\Clicomp.src\Wbem directory with the version obtained from the hotfix.

    Every 23 hours, the Client Configuration and Installation Manager (CCIM) will poll its site server(s). This will initiate the installation of WMI and hardware inventory.


  4. Restart the systems.


NOTE: To verify the above fix without waiting 23 hours, perform the following steps:
  1. On one of the client computers, open Control Panel, double-click the Systems Management icon, and click the Components tab.


  2. Select the Windows Management item and click the Repair Installation button.


  3. After a short time, click the Refresh Status button. Windows Management should indicate its version as 698 and status as Installed.


  4. Perform the same actions for the Hardware Inventory Agent item.


Recovery of a Systems Management Server 2.0 Administrator Console

If you attempted to install a Systems Management Server 2.0 Administrator console on a computer running Windows NT Server 4.0 Service Pack 5, the administrative console will not be functional.

Recovery Steps:

  1. Remove the administrative console by running the Systems Management Server 2.0 Setup program.


  2. Perform the three steps listed in the "You Have Not Yet Installed Systems Management Server 2.0 on Windows NT Server 4.0 SP5" section of this article.


Additional query words: prodsms windows management interface wbem webm

Keywords : nt4sp5fix kbSMS200 kbSMS200bug kbSMSProvider kbWEBM
Version : winnt:2.0
Platform : winnt
Issue type : kbbug


Last Reviewed: August 27, 1999
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