SMS: Remote Control Agent Not Found

ID: Q223044

The information in this article applies to:

Microsoft Systems Management Server version 2.0

SYMPTOMS

When using the Remote.exe file to remote control a client using a RAS link, the attempt to connect to the client fails and gives the following error message:

Remote Control Agent Not found.

Furthermore, upon using Network Monitor to capture the network data sent to the client through the RAS link, no TCP data is visible. Some User Datagram Protocol (UDP) frames are sent but they fail with the following Internet Control Message Protocol (ICMP) error:

Destination unreachable

WORKAROUND

To resolve this problem, obtain the latest service pack for Systems Management Server 2.0. For additional information, please see the following article in the Microsoft Knowledge Base:

Q236325 How to Obtain the Latest Systems Management Server 2.0 Service Pack

STATUS

Microsoft has confirmed this to be a problem in Systems Management Server 2.0. This problem was first corrected in Systems Management Server 2.0 Service Pack Service Pack 1.

Additional query words: prodsms

Keywords : kbSMS200 kbSMS200bug kbHelpDesk
Version : winnt:2.0
Platform : winnt
Issue type : kbbug