SMS: Remote Control Installation Fails to Recognize LANDesk 6.x

• Microsoft Systems Management Server version 2.0

SYMPTOMS

Systems Management Server version 2.0 fails to correctly identify LANDesk 6.x as a third-party Remote Control software package. If a computer is configured to use LANDesk version 6.x and the client computer is moved into a Systems Management Server 2.0 site where Remote Tools client agent has been enabled, LANDesk is overwritten. Systems Management Server 2.0 does not recognize that this was a LANDesk client. The Systems Management Server remote tools are installed over the LANDesk tools, thus replacing Kbstuff.sys and replacing other registry settings. This effectively disables the LANDesk Remote Control functionality on that particular client. If Intel LANDesk version 6.x has been deployed to the site, and you want to enable Systems Management Server 2.0 Remote Control at the site but do not want existing LANDesk users to migrate from LANDesk Remote Control to Systems Management Server 2.0 Remote Control, you can place a text file with the name Wuser32.exe in the System32 directory. This "fools" Systems Management Server into thinking that this is another third-party Remote Control utility and does not overwrite the LANDesk installation. This fake Wuser32.exe file must be removed before Systems Management Server 2.0 will install the Systems Management Server version of Remote Control.

CAUSE

When Systems Management Server 2.0 installs the Remote Control component, it performs a search of the top-level directories on all the local hard disk drives for a file called Wuser32.exe or Wuser.exe. Previous versions of Intel LANDesk installed to C:\LDClient. LANDesk version 6.x installs into the C:\Program Files\LDClient directory. When the Remote Control installation program searches for the Wuser32.exe or Wuser.exe file, it fails to find the file because the search is not deep enough.

WORKAROUND

To resolve this problem, obtain the latest service pack for Systems Management Server 2.0. For additional information, please see the following article in the Microsoft Knowledge Base:

Q236325 SMS: How to Obtain the Latest Systems Management Server 2.0 Service Pack

STATUS

Microsoft has confirmed this to be a problem in Systems Management Server 2.0. This problem was first corrected in Systems Management Server 2.0 Service Pack Service Pack 1.

Additional query words: prodsms lan desk

Keywords : kbRemote kbSMS200 kbSMS200bug
Version : winnt:2.0
Platform : winnt
Issue type : kbbug