SMS: Software Metering Server Fails to Complete Installation

ID: Q227020

The information in this article applies to:

Microsoft Systems Management Server version 2.0

SYMPTOMS

In Systems Management Server version 2.0, when you install the Software Metering components, the installation may fail if the NTFS drive from which the files are being installed is compressed.

If you enable logging, this failure is logged in the Licsvcfg.log file located in the \SMS\LOGS folder. Log entries include the following error message:

Copying C:\SMS\bin\i386\ProductDB.Dll to \\<server>\LicMtr\ProductDB.Dll...
The file installation failed. The license server manager is attempting to clean up the target server.

The \\<server>\LicMtr share is created but no files are successfully copied. During license server manager cleanup, the LicMtr share is removed.

STATUS

Microsoft has confirmed this to be a problem in Systems Management Server version 2.0. This problem has been corrected in the latest U.S. service pack for Systems Management Server version 2.0. For information on obtaining the service pack, query on the following word in the Microsoft Knowledge Base (without the spaces):

S E R V P A C K

Additional query words: prodsms

Keywords : kberrmsg kbsetup kbSMS200 kbSMS200bug
Version : winnt:2.0
Platform : winnt
Issue type : kbbug