SMS: Error: "_com_error Exception in MMC Admin UI!"

• Microsoft Systems Management Server version 2.0

SYMPTOMS

You may get one of the following errors while using the Systems Management Server Administrator console:

_com_error exception in MMC Admin UI!

Description: Factory Enumeration Failure
HRESULT: 0xEEEE0001
File : E:\opal\mmcadminui\Support\SMS_NMGR\NMGR_NodeData.cpp
Line: 221

Description: Error enumerating (select * from SMS_Site where ReportingSiteCode = "DMX")
HRESULT : 0x80041001
File: E:\opal\mmcadminui\Support\SMS_NWBM\NWBM_CWbemAsyncNodeFactory.cpp
Line: 346

Description: CWbemAsyncNodeFactory::Enumerate Failed

Query : select Name, Icon, PackageID, SourceSite, Manufacturer, Version, Language from SMS_Package where ActionInProgress!=3

HRESULT : 0x80010108-The object invoked has disconnected from its clients.
File: E:\opal\mmcadminui\Support\SMS_NWBM\NWBM_CWbemAsyncNodeFactory.cpp
Line: 107
Entry Point : Child node factory error

CAUSE

Although these error messages appear to be problems with the Administrator console or Microsoft Management Console (MMC), investigation has only shown these messages to appear where there are genuine connectivity or site system problems.

WORKAROUND

Below are two examples that you can use as clues in troubleshooting these errors and preventing the error messages:

• The Line 346 error may occur if an Administrator console is connected to a remote SQL Server database and the SQLExecutive and MSSQLServer services are stopped. An attempt to refresh at certain levels will cause this error.



• The Line 107 error may occur if the Administrator console is connected to a remote SQL Server database and the SQL Server hard disk partition fails.

STATUS

Microsoft has confirmed this to be a problem in Systems Management Server version 2.0.

Additional query words: prodsms

Keywords : kbSMS200 kbSMS200bug
Version : winnt:2.0
Platform : winnt
Issue type : kbbug