SMS: Audit16 Stops Responding on Removable Media Drive

ID: Q232242

The information in this article applies to:

Microsoft Systems Management Server version 1.2

SYMPTOMS

Audit16 stops responding when attempting to audit an Iomega Corp. Zip or Jaz drive when no media is in the drive. The following message is displayed

Unable to read drive x: Abort, Retry, Ignore

where x is the drive letter for the removable media drive. If you insert a disk and press the R key to retry, Audit will continue.

RESOLUTION

A supported fix that corrects this problem is now available from Microsoft, but it has not been fully regression tested and should be applied only to systems experiencing this specific problem. If you are not severely affected by this specific problem, Microsoft recommends that you wait for the next Systems Management Server service pack that contains this fix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information on support costs, please go to the following address on the World Wide Web:

http://www.microsoft.com/support/supportnet/overview/overview.asp

The English version of this fix should have the following file attributes or later:


   Date     Time                Size    File name     Platform
   -----------------------------------------------------------

   5/3/99   9:35pm            135,248   Audit16.exe   x86

NOTE: Due to file dependencies, the most recent hotfix or feature that contains the above files may also contain additional files.

WORKAROUND

To work around this problem, ensure that a disk is in the removable media drive before performing an Audit.

STATUS

Microsoft has confirmed this to be a problem in Systems Management Server version 1.2.

MORE INFORMATION

To install the hotfix, replace the Audit16.exe file in the SMS_root\Primsite.srv\Audit\Package\X86.bin directory on the site server with the hotfixed version.

NOTE: You can do this automatically by using Hotfix.exe with the provided Hotfix.ini file.

Any previous Audit packages that have been distributed will need to be refreshed.

The third-party products discussed here are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.

Additional query words: prodsms audit iomega jazz hang hangs hung crash crashed crashes

Keywords : kbSMS120bug
Version : winnt:1.2
Platform : winnt
Issue type : kbbug