SMS: Remote Control Cannot Connect to Child Site Client Via RAS

ID: Q235731

The information in this article applies to:

Microsoft Systems Management Server version 2.0

SYMPTOMS

The Systems Management Server attempts to remote control a client by means of a Remote Access Service (RAS) connection. The autodials fail with the following error message:

"Remote Control Agent not found".

Establish a dial-up connection before initiating Remote Control.

CAUSE

The Remote Control connection times out before a session is established through the RAS dial-up connection.

STATUS

Microsoft has confirmed this to be a problem in Systems Management Server version 2.0. This problem has been corrected in the latest U.S. service pack for Systems Management Server version 2.0. For information on obtaining the service pack, query on the following word in the Microsoft Knowledge Base (without the spaces):

S E R V P A C K

Additional query words: prodsms

Keywords : kbSMS200 kbSMS200bug
Version : winnt:2.0
Platform : winnt
Issue type : kbbug