SMS: Hardware Inventory Agent Raises Exception When Processing Class: Win32_DisplayControllerConfiguration

• Microsoft Systems Management Server version 2.0

SYMPTOMS

When Hardware Inventory is running on a Systems Management Server 2.0 client that has a Diamond Stealth II G460 AGP video adapter with the I740 chipset installed, an exception may occur. The following entries may be logged in the Hinv32.log on the client:

CLASS - Process Class: Win32_DisplayControllerConfiguration
EXCEPTION EXCEPTION EXCEPTION
CLIEXCEPT (Logged to all threads)
An exception was raised in the application 'Hardware Inventory Agent'
CLIEXCEPT A fatal exception occurred in THIS THREAD. Information follows:
CLIEXCEPT Exception Type : 0xc0000005" CLIEXCEPT Exception Address : 0x408f56"

WORKAROUND

The enumeration of the Win32_DisplayControllerConfiguration class can be disabled by modifying the Sms_def.mof file. To prevent this problem, set reporting for the Win32_NetworkClient class to False in the site's Sms_def.mof file.

For more information on the procedure to do this, please refer to Chapter 10 of the Systems Management Server Administrator's Guide.

STATUS

Microsoft has confirmed this to be a problem in Systems Management Server version 2.0. This problem has been corrected in the latest U.S. service pack for Systems Management Server version 2.0. For information on obtaining the service pack, query on the following word in the Microsoft Knowledge Base (without the spaces):

S E R V P A C K

Additional query words: prodsms

Keywords : kbSMS200 kbSMS200bug
Version : winnt:2.0
Platform : winnt
Issue type : kbbug