SMS: Client Discovery Does Not Enumerate over 25 Netcards

ID: Q237752

The information in this article applies to:

Microsoft Systems Management Server version 2.0

SYMPTOMS

When you install Systems Management Server 2.0 client on a 3Com Edgeserver with more than 25 bound netcards and you configure the netcards to receive calls only, discovery does not find any netcards on the client computer. The Wnmanual.log file may report the following error message:

No netcards, or error retrieving netcard info.

RESOLUTION

A supported fix that corrects this problem is now available from Microsoft, but it has not been fully regression tested and should be applied only to systems experiencing this specific problem. If you are not severely affected by this specific problem, Microsoft recommends that you wait for the next Systems Management Server service pack that contains this fix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information on support costs, please go to the following address on the World Wide Web:

http://www.microsoft.com/support/supportnet/overview/overview.asp

The English version of this fix should have the following file attributes or later:


   Date      Time     Version Size        File Name    Platform
   ------------------------------------------------------------
   7/26/99    3:53pm   1002   3,209,216   Clicore.exe    x86
   7/26/99    3:49pm                 67   Compver.ini    x86
   7/19/99   10:02pm   1002      73,056   Smsdiscv.dll   x86

   7/26/99    3:48pm   1002   4,233,728   Clicore.exe    Alpha
   7/26/99    3:49pm                 67   Compver.ini    Alpha
   7/19/99   10:02pm   1002     120,832   Smsdiscv.dll   Alpha

NOTE: Due to file dependencies, the most recent hotfix or feature that contains the above files may also contain additional files.

WORKAROUND

To work around this issue, obtain the hotfix referenced in this article or change the virtual LAN adapters (RAS adapters) to dial out and receive calls.

STATUS

Microsoft has confirmed this to be a problem in Systems Management Server version 2.0.

MORE INFORMATION

To install the hotfix, perform the following steps on your Systems Management Server site server:

Stop the SMS_SITE_COMPONENT_MANAGER and SMS_EXECUTIVE services.

Copy the updated Compver.ini file to the Inboxes\Clicomp.src\Base folder.

Copy the hotfixed Clicore.exe file to the Inboxes\Clicomp.src\Base\<Platform> folder.

Copy the hotfixed Smsdiscv.dll file to the \Sms\Bin\<Platform> folder.

Start the SMS_SITE_COMPONENT_MANAGER and SMS_EXECUTIVE services.

Allow the updated Compver.ini and Clicore.exe files to be propagated to all logon points and client access points (CAPs) in the site.

NOTE: The default Client Configuration Installation Manager (CCIM) polling interval is 23 hours. Therefore, it may take up to 23 hours for the hotfixed files to be propagated to the clients. To speed up this process, you can stop and restart the SMS Client Service on each client. You can also create a software distribution for one of the Setevnt.exe or Cliutils.exe Resource Kit tools along with the appropriate parameters to start a CCIM work cycle. For information on the proper syntax to use with these tools, see the Resource Kit documentation.

Additional query words: prodsms

Keywords : kbnetwork kbSMS120 kbSMS120bug
Version : winnt:2.0
Platform : winnt
Issue type : kbbug