SMS: Network Discovery Causes GPF When Polling DHCP Servers

ID: Q238371

The information in this article applies to:

Microsoft Systems Management Server version 2.0

SYMPTOMS

When you use Network Discovery to retrieve discovery information from DHCP servers, you may receive a general protection fault. This may cause an incomplete discovery of network devices and or clients.

In some cases a general protection fault dialog box may be displayed, in other cases the Network Discovery thread may create a crashdump in the SMS\Logs folder.

RESOLUTION

A supported fix that corrects this problem is now available from Microsoft, but it has not been fully regression tested and should be applied only to systems experiencing this specific problem. If you are not severely affected by this specific problem, Microsoft recommends that you wait for the next Systems Management Server service pack that contains this fix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information on support costs, please go to the following address on the World Wide Web:

http://www.microsoft.com/support/supportnet/overview/overview.asp

The English language version of this software update should have the following file attributes or later:


   Date      Time   Version         Size   File name   Platform
   ------------------------------------------------------------
   8/23/99  9:06pm 2.0.1380.1018  115,040  Ad_adm.dll  i386
   8/23/99  9:07pm 2.0.1380.1018  195,344  Ad_adm.dll  Alpha

NOTE: Due to file dependencies, the most recent hotfix or feature that contains the above files may also contain additional files.

WORKAROUND

You can temporarily disable the DHCP portion of Network Discovery to work around this issue.

STATUS

Microsoft has confirmed this to be a problem in Systems Management Server 2.0. This problem was first corrected in Systems Management Server 2.0 Service Pack Service Pack 2.

MORE INFORMATION

To install the hotfix do the following on the Systems Management Server Site Server.

Stop the SMS Site Component Manager and SMS Executive Services.

Replace the Ad_adm.dll file in the sms_root_directory\bin\platform directory with the version obtained from the hotfix.

Restart the SMS Site Component Manager and SMS Executive Services.

Additional query words: prodsms gpf

Keywords : kberrmsg kbnetwork kbSMS200 kbSMS200bug kbSMS120 kbSMS120bug
Version : winnt:2.0
Platform : winnt
Issue type : kbbug