SMS: 32-Bit Package Does Not Remove Duplicate Registry Entries

ID: Q239130

The information in this article applies to:

Microsoft Systems Management Server Installer version 2.0

SYMPTOMS

Systems Management Server 2.0 SP1 32-bit Installer version 2.0.91 does not remove duplicate registry keys when you perform an uninstallation. This behavior occurs only when the package is compiled in 32-bit mode.

For example, if you create a script that adds the following keys, the second key is not removed during uninstallation:

HKEY_CURRENT_USER\Software\SOFTAPPx\

HKEY_LOCAL_MACHINE\Software\SOFTAPPx\

When the same script is compiled in 16/32-bit mode, the uninstallation process removes both entries.

RESOLUTION

A supported fix that corrects this problem is now available from Microsoft, but it has not been fully regression tested and should be applied only to systems experiencing this specific problem. If you are not severely affected by this specific problem, Microsoft recommends that you wait for the next Systems Management Server service pack that contains this fix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information on support costs, please go to the following address on the World Wide Web:

http://www.microsoft.com/support/supportnet/overview/overview.asp

The English-language version of this fix should have the following file attributes or later:


   Date      Time   Version      Size      File name    Platform
   -------------------------------------------------------------
   9/17/99   1:53pm 2.0.91.05    2,837,469 Smsinstl.exe x86
   9/17/99   2:33pm 2.0.91.05    3,766,052 Smsinstl.exe Alpha

NOTE: Due to file dependencies, the most recent hotfix or feature that contains the above files may also contain additional files.

WORKAROUND

To work around this problem, use one of the following methods:

Compile the script in 16/32-bit mode.

Use a version of SMS Installer earlier than version 2.0.91.

STATUS

Microsoft has confirmed this to be a problem in Systems Management Server Installer version 2.0.91.

Additional query words: prodsms smsinst uninstall rollback

Keywords : kbSMS200 kbSMS200bug smsinst
Version : WINDOWS:2.0
Platform : WINDOWS
Issue type : kbbug