SMS: Access Violation in SMS_SITE_SYSTEM_STATUS_SUMMARIZER

ID: Q239828

The information in this article applies to:

Microsoft Systems Management Server version 2.0

SYMPTOMS

SMS_SITE_SYSTEM_STATUS_SUMMARIZER may generate an "Access violation" error message and cause the SMS_EXECUTIVE service to shut down. When this occurs, a Crash.log file is created that reports the failure.

CAUSE

This behavior occurs because the Network Abstraction Layer (NAL) component in Systems Management Server (SMS) contains an error code that is not properly handled.

RESOLUTION

A supported fix that corrects this problem is now available from Microsoft, but it has not been fully regression tested and should be applied only to systems experiencing this specific problem. If you are not severely affected by this specific problem, Microsoft recommends that you wait for the next SQL Server service pack that contains this fix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information on support costs, please go to the following address on the World Wide Web:

http://www.microsoft.com/support/supportnet/overview/overview.asp

CAUTION: Do not apply this hotfix if you have previously applied the Client Hotfix Bundle described in the following Microsoft Knowledge Base article (this hotfix is included in the bundle and reinstallation can cause client and/or site system problems):

Q246527 SMS: Systems Management Server 2.0 Service Pack 1 Client Hotfix Bundle

The English-language version of this software update should have the following file attributes or later when you are using the released version of SMS 2.0:


   Date       Time     Version          Size      File name   Platform
   -------------------------------------------------------------------
   07/29/99   10:42p   2.00.1239.0058   334,176   Mslmsvrn.dll   x86
   07/29/99   10:42p   2.00.1239.0058   571,162   Mslmsvrn.dll   Alpha

NOTE: Due to file dependencies, the most recent software update or feature that contains the above files may also contain additional files.

The English-language version of this software update should have the following file attributes or later when you are using SMS 2.0 SP1:


   Date       Time     Version          Size      File name   Platform
   -------------------------------------------------------------------
   07/30/99   12:46a   2.00.1239.1008   335,200   Mslmsvrn.dll   x86
   07/30/99   12:46a   2.00.1239.1008   573,200   Mslmsvrn.dll   Alpha

NOTE: Due to file dependencies, the most recent software update or feature that contains the above files may also contain additional files.
To install the hotfix, perform the following steps on the SMS site server:

Stop the SMS services.

Copy the updated Mslmsvrn.dll file to the SMS\Bin\Platform folder.

Restart the SMS services.

STATUS

Microsoft has confirmed this to be a problem in Systems Management Server version 2.0.

MORE INFORMATION

The SMS_EXECUTIVE service stops a short time after starting, and Site Component Manager restarts it on its next cycle. You can end up with multiple Crash.log files.

The last entry recorded in the Sitestat.log file (with no NAL Logging) when the problem occurs is:


---->: The distribution point ["Display=\\SMSSVR\"]MSWNET:["SMS_SITE=XXX"]\\SMSSVR\ is a server. 
Enumerating drives.  $$<SMS_SITE_SYSTEM_STATUS_SUMMARIZER>

The last entry recorded in the Sitestat.log file (with NAL logging level = 0x7) when the problem occurs is:


NAL[4] - Attempting to get level 2 information for share C$ on server SMSSVR.  $$<SMS_SITE_SYSTEM_STATUS_SUMMARIZER>
NAL[1] - ERROR: NetShareGetInfo failed.  The operation completed successfully.~~
$$<SMS_SITE_SYSTEM_STATUS_SUMMARIZER>

Additional query words: prodsms

Keywords : kbSMS200 kbSMS200bug kbSMS200fix
Version : winnt:2.0
Platform : winnt
Issue type : kbbug