Migration from SMS 1.2 to 2.0 Uninstalls LANDesk Remote Control Files

ID: Q240250

The information in this article applies to:

Microsoft Systems Management Server version 2.0

SYMPTOMS

When upgrading from a Systems Management Server (SMS) 1.2 client with Intel LANDesk installed to a SMS 2.0 client, the migration process may delete the following LANDesk files, rendering LANDesk inoperable:

Kbstuff.sys

Rchelp.sys

Idisntkm.dll

Idis_nt.dll

RESOLUTION

A supported fix that corrects this problem is now available from Microsoft, but it has not been fully regression tested and should be applied only to systems experiencing this specific problem. If you are not severely affected by this specific problem, Microsoft recommends that you wait for the next Systems Management Server service pack that contains this fix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information on support costs, please go to the following address on the World Wide Web:

http://www.microsoft.com/support/supportnet/overview/overview.asp

The English version of this fix should have the following file attributes or later:


   Date      Time     Version          Size   File name   Platform
   -------------------------------------------------------------
    08/06/99  11:53a  2.0.1380.1011   256,864 Bindclin.dll i386
    08/30/99  11:34a  2.0.90.0      3,210,726 Clicore.exe  i386
    08/30/99  11:30a                       67 Compver.ini  i386
    08/30/99  11:26a  2.0.1380.1022   342,848 Migrat1x.exe i386
    07/29/99  03:46p  2.0.1380.1008   336,736 Mslmclin.dll i386
    08/06/99  11:53a  2.0.1380.1011   266,592 Ndsclin.dll  i386
    08/30/99  11:29a  2.0.90.0      4,233,755 Clicore.exe  Alpha
    08/30/99  11:30a                       67 Compver.ini  Alpha
    08/30/99  11:26a  2.0.1380.1022   528,656 Migrat1x.exe Alpha
    07/29/99  03:46p  2.0.1380.1008   576,272 Mslmclin.dll Alpha

NOTE: Due to file dependencies, the most recent hotfix or feature that contains the above files may also contain additional files. The Clicore.exe file contains the Bindclin.dll, Migrat1x.exe, Mslmclin.dll and Ndsclin.dll files. They are listed here for comparison purposes only.

STATUS

Microsoft has confirmed this to be a problem in Systems Management Server version 2.0.

MORE INFORMATION

To install the hotfix, perform the following steps at the Systems Management Server Site Server.

Stop the SMS_EXECUTIVE and the SMS_SITE_COMPONENT_MANAGER services.

Replace the Clicore.exe file in the sms_root_directory\Inboxes\Clicomp.src\Base\platform directory with the version obtained from the hotfix.

Replace the Compver.ini file in the sms_root_directory\Inboxes\Clicomp.src\Base directory with the version obtained from the hotfix.

Restart the SMS_EXECUTIVE and the SMS_SITE_COMPONENT_MANAGER services.

When the Clicore.exe files have been updated in the following directories on the CAPs and Logon Points, the client upgrades may be started.

CAP_sitecode\clicomp.box\base\platform\
SMSLOGON\platform.bin\

Additional query words: prodsms RC remote control

Keywords : kbSMS200 kbSMS200bug kbUpgrade
Version : winnt:2.0
Platform : winnt
Issue type : kbprb