SMS: Hierarchy Manager May Develop a Backlog of .ct2 Files in a Very Large Site Hierarchy

ID: Q240786

The information in this article applies to:

Microsoft Systems Management Server version 1.2

SYMPTOMS

In a site hierarchy with over 10,000 sites, the Central Site Hierarchy Manager may not be able to process .ct2 files from child sites fast enough. Also, the Hierarchy Manager can develop a backlog from which it may not recover, and it may fall further and further behind.

RESOLUTION

A supported fix that corrects this problem is now available from Microsoft, but it has not been fully regression tested and should be applied only to systems experiencing this specific problem. If you are not severely affected by this specific problem, Microsoft recommends that you wait for the next Systems Management Server service pack that contains this fix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information on support costs, please go to the following address on the World Wide Web:

http://www.microsoft.com/support/supportnet/overview/overview.asp

The English version of this fix should have the following file attributes or later:


   Date      Time   Version      Size   File name   Platform
   ---------------------------------------------------------
   08/26/99  5:03pm             376,896   BASE3.DLL    Intel
   08/26/99  5:05pm              98,096   PREINST.EXE  Intel
   08/26/99  5:05pm             640,272   BASE3.DLL    Alpha
   08/26/99  5:07pm             170,256   PREINST.EXE  Alpha

NOTE: Due to file dependencies, the most recent hotfix or feature that contains the above files may also contain additional files. To apply this hotfix, stop the SMS Services on the site server and replace the existing Base3.dll and Preinst.exe files in the appropriate platform folder, and then restart the SMS Services.
NOTE: If this product was already installed on your computer when you purchased it from the Original Equipment Manufacturer (OEM) and you need this fix, please call the Pay Per Incident number listed on the above Web site. If you contact Microsoft to obtain this fix, and if it is determined that you only require the fix you requested, no fee will be charged. However, if you request additional technical support, and if your no-charge technical support period has expired, or if you are not eligible for standard no-charge technical support, you may be charged a non-refundable fee.

For more information about eligibility for no-charge technical support, see the following article in the Microsoft Knowledge Base:

Q154871 Determining If You Are Eligible for No-Charge Technical Support

STATUS

Microsoft has confirmed this to be a problem in Systems Management Server version 1.2.

Additional query words: prodsms

Keywords : kbSMS120 kbSMS120bug
Version : winnt:1.2
Platform : winnt
Issue type : kbbug