SMS: Memory Leak in Pcmsvc32

ID: Q241656

The information in this article applies to:

Microsoft Systems Management Server version 1.2

SYMPTOMS

The Package Command Manager service (Pcmsvc32.exe) may exhibit a slow memory leak over a period of time.

RESOLUTION

A supported fix that corrects this problem is now available from Microsoft, but it has not been fully regression tested and should be applied only to systems experiencing this specific problem. If you are not severely affected by this specific problem, Microsoft recommends that you wait for the next Systems Management Server service pack that contains this fix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information on support costs, please go to the following address on the World Wide Web:

http://www.microsoft.com/support/supportnet/overview/overview.asp

The English-language version of this fix should have the following file attributes or later:


   Date      Time     Size    File name     Platform
   -------------------------------------------------
   9/10/99   7:00PM   524KB   Base.dll       I386
   9/10/99   7:04PM   237KB   Pcmdos_2.exe   I386
   9/10/99   7:04PM   271KB   Pcmdos_4.exe   I386
   9/10/99   7:04PM   264KB   Pcmsvc32.exe   I386
   9/10/99   7:05PM   444KB   Pcmwin16.exe   I386
   9/10/99   7:05PM   459KB   Pcmwin32.exe   I386
   9/10/99   7:02PM   734KB   Base.dll       Alpha
   9/10/99   7:06PM   782KB   Pcmsvc32.exe   Alpha
   9/10/99   7:05PM  1147KB   Pcmwin32.exe   Alpha

STATUS

Microsoft has confirmed this to be a problem in Systems Management Server version 1.2.

MORE INFORMATION

To install the hotfix, use the appropriate method.

On an Alpha-based Systems Management Server site server:

Stop the Package Command Manager (PCM) and Systems Management Server Executive services.

Replace the Pcmsvc32.exe file in the SMS_root\Site.srv\Platform.bin folder with the hotfix version. You must reset the site for the hotfix file to be copied to all servers managed by Site Configuration Manager. Windows NT Workstation-based computers that are running Pcmsvc32 must be updated using Rservice.

Replace the Base.dll file in the SMS_root\Site.srv\Platform.bin folder with the hotfix version.

Replace the Pcmwin32.exe file in the SMS_root\Site.srv\Maincfg.box\Client.src\Platform.bin folder with the hotfix version.

Restart the PCM and Systems Management Server Executive services.

On an Intel-based Systems Management Server site server:

Stop the PCM and Systems Management Server Executive services.

Replace the Pcmsvc32.exe file in the SMS_root\Site.srv\Platform.bin folder with the hotfix version. You must reset the site for the hotfix file to be copied to all servers managed by Site Configuration Manager. Windows NT Workstation-based computers that are running Pcmsvc32 must be updated using Rservice.

Replace the Base.dll file in the SMS_root\Site.srv\Platform.bin folder with the hotfix version.

Replace the Pcmwin32.exe file in the SMS_root\Site.srv\Maincfg.box\Client.src\Platform.bin folder with the hotfix version.

Replace the Pcmdos_2.exe file in the SMS_root\Site.srv\Maincfg.box\Client.src\x86.bin folder with the hotfix version.

Replace the Pcmdos_4.exe file in the SMS_root\Site.srv\Maincfg.box\Client.src\x86.bin folder with the hotfix version.

Replace the Pcmwin16.exe file in the SMS_root\Site.srv\Maincfg.box\Client.src\x86.bin folder with the hotfix version.

Restart the PCM and Systems Management Server Executive services.

Maintenance Manager replicates the updated files to the Systems Management Server logon servers on its next work cycle. To update the clients, either manually run Upgrade.bat on each client or follow the instructions in the following article in the Microsoft Knowledge Base:

Q166771 SMS: How to Force Site-Wide Client Updates

Additional query words: prodsms pcmsvc32 memory leak pcm

Keywords : kbSMS120 kbSMS120bug
Version : winnt:1.2
Platform : winnt
Issue type : kbbug