SMS: Offer Summarizer May Process .sum Files Out of Order

ID: Q242421

The information in this article applies to:

Microsoft Systems Management Server versions 2.0, 2.0 SP1

SYMPTOMS

When a backlog of .sum files occurs in the Inboxes\OfferSum.box folder, Offer Summarizer does not necessarily process the oldest .sum file before any of the others. This results in a situation in which the summary counts do not match the detailed status messages.

RESOLUTION

A supported fix that corrects this problem is now available from Microsoft, but it has not been fully regression tested and should be applied only to systems experiencing this specific problem. If you are not severely affected by this specific problem, Microsoft recommends that you wait for the next Systems Management Server service pack that contains this fix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information on support costs, please go to the following address on the World Wide Web:

http://www.microsoft.com/support/supportnet/overview/overview.asp

The English-language version of this fix should have the following file attributes or later:


   Date      Time     Version      Size    File name    Platform
   -------------------------------------------------------------
   10/26/1999 07:11p  1380.1036  2,375,440 Basesvr.dll  Alpha
   10/26/1999 07:11p  1380.1036  1,556,384 Basesvr.dll  Intel

NOTE: Due to file dependencies, the most recent hotfix or feature that contains the above files may also contain additional files.

STATUS

Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article.

MORE INFORMATION

To install the hotfix, follow these steps on your Systems Management Server (SMS) site servers:

Stop the SMS Executive, SMS Site Component Manager, SMS SQL Monitor, and Win Management services.

Replace the Basesvr.dll file in the SMS_root\Bin\Platform folder with the file obtained from the hotfix.

Restart the services you stopped in step 1.

Additional query words: prodsms

Keywords : kbSMS120 kbSMS120bug
Version : winnt:2.0,2.0 SP1
Platform : winnt
Issue type : kbbug