SMS: Windows 95/98 Clients Hang Opening E-mail Attachments or Associated Files

ID: Q244034

The information in this article applies to:

Microsoft Systems Management Server versions 2.0, 2.0 SP1

SYMPTOMS

A Microsoft Windows 95-based or Microsoft Windows 98-based computer that is running the Systems Management Server 2.0 client may stop responding (hang) when you open an e-mail attachment or associated file.

RESOLUTION

A supported fix that corrects this problem is now available from Microsoft, but it has not been fully regression tested and should be applied only to systems experiencing this specific problem. If you are not severely affected by this specific problem, Microsoft recommends that you wait for the next Systems Management Server service pack that contains this fix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information on support costs, please go to the following address on the World Wide Web:

http://www.microsoft.com/support/supportnet/overview/overview.asp

The English-language version of this fix should have the following file attributes or later:


   Date      Time   Version          Size    File name    Platform
   -------------------------------------------------------------
   9/20/99   3:48am 2.00.1380.1033   231,264 Abnwcli.dll  i386
   9/20/99   3:44am 2.00.1380.1033   256,864 Bindclin.dll i386
   9/10/99   7:49pm 2.00.1380.1023   158,544 Ccim32.dll   i386
   9/21/99   1:57pm                3,211,694 Clicore.exe  i386
   9/21/99   1:40pm 2.00.1380.1034    70,000 Clisvc95.exe i386
   9/20/99   3:48am 2.00.1380.1033   157,536 Falclin.dll  i386
   9/21/99   1:47pm 2.00.1380.1034    66,928 Launch32.exe i386
   9/20/99   3:49am 2.00.1380.1033   336,736 Mslmclin.dll i386
   9/20/99   3:44am 2.00.1380.1033   266,592 Ndsclin.dll  i386
   9/20/99   3:46am 2.00.1380.1033   408,848 Abnwcli.dll  Alpha
   9/10/99   7:49pm 2.00.1380.1023   253,200 Ccim32.dll   Alpha
   9/21/99   1:56pm                4,235,058 Clicore.exe  Alpha
   9/20/99   3:46am 2.00.1380.1033   285,968 Falclin.dll  Alpha
   9/21/99   1:47pm 2.00.1380.1034    97,040 Launch32.exe Alpha
   9/20/99   3:46am 2.00.1380.1033   576,272 Mslmclin.dll Alpha
   9/21/99   2:12pm                       67 Compver.ini

NOTE: Due to file dependencies, the most recent hotfix or feature that contains the above files may also contain additional files.

STATUS

Microsoft has confirmed this to be a problem in Systems Management Server version 2.0.

MORE INFORMATION

To install the hotfix:

Log on to your site server using an account with administrative privileges.

On the site server, close the SMS Administrator console.

Run the Q244034.exe hotfix file you received and follow the directions in the wizard.

After the wizard is finished, allow the updated Compver.ini and Clicore.exe files to be propagated to all Logon Points and/or Client Access Points (CAPS) in the site.

NOTE: The default Client Configuration Installation Manager (CCIM) polling interval is 23 hours. Therefore, it may take up to 23 hours for the hotfix files to be propagated to the clients. To speed up this process, use any of the following methods:

Stop and restart the SMS Client Service on each client. For Microsoft Windows NT, simply stop and restart the service. For Windows 95 or Windows 98, a restart is required.

Create a software distribution for one of the Resource Kit tools (Setevnt.exe or Cliutils.exe), along with the appropriate parameters to start a CCIM work cycle. The tools are located on Systems Management Server (SMS) 2.0 CD-ROM 2.

For Setevnt.exe the syntax is:

setevnt /q

For Cliutils.exe, the syntax is:

Cliutils KICK "Client Configuration Installation Manager"

If you have the Networking Logon Client Installation option enabled, have users log off and back on.

Have users run SMSMan manually.

NOTE: Windows 95/98 clients may require a restart after the hotfix files have been installed to receive full hotfix functionality. To verify this, review the Clicore.log file after the update. If a restart is required, the entry listed below is logged. Because of the nature of this hotfix, Microsoft recommends that a mandatory restart policy be used for all Windows 95/98 computers after the hotfix has been applied.

Reboot required - disabling component until reboot

Additional query words:

Keywords : kbSMS120 kbSMS120bug
Version : winnt:2.0,2.0 SP1
Platform : winnt
Issue type : kbbug