SMS: Distribution Manager May Not Remove Compressed Package at Child Sites

ID: Q244405

The information in this article applies to:

Microsoft Systems Management Server versions 2.0, 2.0 SP1

SYMPTOMS

Distribution Manager may not delete the compressed copy of a package that a child primary site receives from its parent, when the package is deleted from the Systems Management Server Administrator console at the parent site.

The Distribution Manager log file (Distmgr.log) may indicate that the package files were deleted when in fact they were not, as shown in the following example:


~Starting package processing thread,thread ID = 129  $$<SMS_DISTRIBUTION_MANAGER>
<Fri Oct 15 17:09:46.507 1999 Pacific Daylight Time><thread=225 (0xE1)>
...
Start deleting the package 61000012...  $$<SMS_DISTRIBUTION_MANAGER><Fri Oct 15 17:09:46.677 1999 Pacific Daylight Time><thread=297 
(0x129)>
~Successfully deleted the package 61000012  $$<SMS_DISTRIBUTION_MANAGER><Fri Oct 15 17:09:46.677 1999

RESOLUTION

A supported fix that corrects this problem is now available from Microsoft, but it has not been fully regression tested and should be applied only to systems experiencing this specific problem. If you are not severely affected by this specific problem, Microsoft recommends that you wait for the next Systems Management Server service pack that contains this fix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information on support costs, please go to the following address on the World Wide Web:

http://www.microsoft.com/support/supportnet/overview/overview.asp

The English version of this fix should have the following file attributes or later:


   Date      Time      Version       Size     File name     Platform
   -----------------------------------------------------------------
   11/23/99  9:34am  2.0.1380.1083  228,240   Distmgr.dll   I386
   11/23/99  9:35am  2.0.1380.1083  356,624   Distmgr.dll   Alpha

NOTE: Because of file dependencies, the most recent hotfix or feature that contains the above files may also contain additional files.

WORKAROUND

To work around this behavior, manually delete the compressed copy of the package at the child site after deleting it from the parent site using the Systems Management Server Administrator console.

STATUS

Microsoft has confirmed this to be a problem in Systems Management Server version 2.0.

MORE INFORMATION

To install the hotfix, use the appropriate method.

Method 1: Using the Hotfix Installer

NOTE: This method is only for I386-based computers.

Copy the hotfix folder structure to a share on your network. QQ244405.exe is a Microsoft Windows Installer file that updates specific files on your site server.

Log on to your site server using an account with administrative privileges.

On the site server, close the Systems Management Server Administrator console.

Run Q244405.exe and follow the directions in the wizard. You can run the file in Quiet mode using the /s switch.

Step 2: Manual Installation

Close the Systems Management Server Administrator console and stop the Systems Management Server Site Component Manager and Systems Management Server Executive services. If the SMS_SITE_BACKUP service is running, stop that as well.

Replace the Distmgr.dll file in the sms_root_directory\bin\platform folder with the version obtained from the hotfix.

Restart the Systems Management Server Site Component Manager and Systems Management Server Executive services.

Additional query words: prodsms

Keywords : kbSMS200 kbSMS200bug kbSoftwareDist
Version : winnt:2.0,2.0 SP1
Platform : winnt
Issue type : kbbug