SMS: Site Status Node May Take a Long Time to Open

ID: Q244630

The information in this article applies to:

Microsoft Systems Management Server versions 2.0, 2.0 SP1

SYMPTOMS

The sp_GetSummarizers_SiteDetail stored procedure may be very slow, especially when there are many site systems in the site. As a result, the Site Status node in the Systems Management Server Administrator console may take an extremely long time to open.

RESOLUTION

A supported fix that corrects this problem is now available from Microsoft, but it has not been fully regression tested and should be applied only to systems experiencing this specific problem. If you are not severely affected by this specific problem, Microsoft recommends that you wait for the next Systems Management Server service pack that contains this fix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information on support costs, please go to the following address on the World Wide Web:

http://www.microsoft.com/support/supportnet/overview/overview.asp

The English version of this fix should have the following file attributes or later:


   Date      Time     Size    File name   Platform
   -----------------------------------------------
   11/12/99  6:55pm   2,523   57972.sql    All

NOTE: Because of file dependencies, the most recent hotfix or feature that contains the above files may also contain additional files.

STATUS

Microsoft has confirmed this to be a problem in Systems Management Server version 2.0.

MORE INFORMATION

To install the hotfix, use the appropriate method.

Method 1: Using the Hotfix Installer

NOTE: This method is only for I386-based computers.

Copy the hotfix folder structure to a share on your network. Q244630.exe is a Microsoft Windows Installer file that updates specific files on your site server.

Log on to your site server using an account with administrative privileges.

On the site server, close the Systems Management Server Administrator console.

Run Q244630.exe and follow the directions in the wizard. You can run the file in Quiet mode using the /s switch.

Method 2: Manual Installation

From the Systems Management Server site server, stop the SMS_SITE_COMPONENT_MANAGER and the SMS_EXECUTIVE services.

At the Systems Management Server site database server, load the 57972.sql script using a Microsoft SQL Server query tool (for example, Query Analyzer or Isql/w).

From within the SQL Server query tool, select the Systems Management Server database.

Run the script.

Restart the SMS_SITE_COMPONENT_MANAGER and SMS_EXECUTIVE services on the Systems Management Server site server.

For best performance, you should use this hotfix in conjunction with the hotfix described in the following article in the Microsoft Knowledge Base:

Q244633 SMS: Site Status Node is Slow

Additional query words: prodsms

Keywords : kbSMS200 kbSMS200bug kbSMSAdmin
Version : winnt:2.0,2.0 SP1
Platform : winnt
Issue type : kbbug