SMS: Logon Server Manager Is Case Sensitive When Comparing Domain Names

ID: Q245101

The information in this article applies to:

Microsoft Systems Management Server version 2.0

SYMPTOMS

Logon Server Manager uses a case-sensitive string comparison to detect if a domain is still active. It first builds a list of domain configuration files by using the domain names from the Ntlogon.pcf file, and then later checks this list against a list in the registry to detect any missing domains.

If the domain name in the .pcf file is not the same case as the domain name stored in the registry, the check is unsuccessful and the service marks the domain as DEINSTALL_PENDING. This can cause sites managing that domain to repeatedly add and remove the logon files and folders from the logon points.

RESOLUTION

A supported fix that corrects this problem is now available from Microsoft, but it has not been fully regression tested and should be applied only to systems experiencing this specific problem. If you are not severely affected by this specific problem, Microsoft recommends that you wait for the next Systems Management Server service pack that contains this fix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information on support costs, please go to the following address on the World Wide Web:

http://www.microsoft.com/support/supportnet/overview/overview.asp

The English-language version of this update should have the following file attributes or later:


   Date       Time     Version         Size      File name      Platform
   ---------------------------------------------------------------------
   10/22/99   1:07pm   2.0.1380.1062    12,144   Ntlg_rem.exe   I386
   10/22/99   1:07pm   2.0.1380.1062   170,864   Nt_logon.dll   I386
   10/22/99   1:08pm   2.0.1380.1062    19,216   Ntlg_rem.exe   Alpha
   10/22/99   1:08pm   2.0.1380.1062   300,304   Nt_logon.dll   Alpha

NOTE: Because of file dependencies, the most recent update or feature that contains the above files may also contain additional files.

STATUS

Microsoft has confirmed this to be a problem in Systems Management Server version 2.0.

MORE INFORMATION

To install the update, use the appropriate method.

Method 1: Using the Update Installer

NOTE: This method is only for I386-based computers.

Copy the update folder structure to a share on your network. Q245101.exe is a Microsoft Windows Installer file that updates specific files on your site server.

Log on to your site server using an account with administrative privileges.

On the site server, close the Systems Management Server Administrator console.

Run Q245101.exe and follow the directions in the wizard. You can run the file in Quiet mode using the /s switch.

Method 2: Manual Installation

Close the Systems Management Server Administrator console and stop the Systems Management Server Site Component Manager and Systems Management Server Executive services.

Replace the Nt_logon.dll file in the sms_root_directory\Bin\platform folder with the version obtained from the update.

Replace the Ntlg_rem.exe file in the sms_root_directory\Bin\platform folder with the version obtained from the update.

Restart the Systems Management Server Site Component Manager and Systems Management Server Executive services.

Additional query words: prodsms deinstall fail fails lsm

Keywords : kbSMS120 kbSMS120bug
Version : winnt:2.0
Platform : winnt
Issue type : kbbug