SMSINST: Repackager Hangs on Windows 98/95-Based Computer When the Package Requires A Reboot

ID: Q248367

The information in this article applies to:

Microsoft Systems Management Server Installer version 2.0

SYMPTOMS

The Systems Management Server (SMS) Installer version 2.0.91.00 included with Systems Management Server 2.0 Service Pack 1 (SP1) may generate the following error message during the Repackage process of the Installer:

This program has performed an illegal operation and will be shut down. SMSINS32 caused an invalid page fault in module SMSINS32.EXE at xxxx:yyyyyyyy

Note that this symptom is specific to Microsoft Windows 98/95.

CAUSE

This problem can occur if the program being repackaged creates multiple empty folders during the repackage process, and then forces a reboot before the repackage post scan. When these conditions exist and you click Finish, the SMS Installer does not work correctly, and generates the error message listed earlier in this article.

WORKAROUND

A supported fix that corrects this problem is now available from Microsoft, but it has not been fully regression tested and should be applied only to systems experiencing this specific problem. If you are not severely affected by this specific problem, Microsoft recommends that you wait for the next Systems Management Server that contains this fix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information on support costs, please go to the following address on the World Wide Web:

http://www.microsoft.com/support/supportnet/overview/overview.asp

The English-language version of this fix should have the following file attributes or later:


   Version      Size        File name      Platform
   ------------------------------------------------
   2.0.91.08   2,838,636    Smsinstl.exe   x86
   2.0.91.08   3,767,901    Smsinstl.exe   Alpha

NOTE: Because of file dependencies, the most recent hotfix or feature that contains the above files may also contain additional files.

STATUS

Microsoft has confirmed this to be a problem in Systems Management Server Installer version 2.0.91.00.

Additional query words: prodsms

Keywords : kberrmsg kbtool kbSMS200 kbSMS200bug smsinst
Version : WINDOWS:2.0
Platform : WINDOWS
Issue type : kbbug kbprb