Event 560 Leads to Inability to Restart SNA Server or SnaBase

ID: Q161770

The information in this article applies to:

Microsoft SNA Server, versions 2.0, 2.1, 2.11

SYMPTOMS

When you stop the SnaBase service, you may encounter the following SnaBase critical internal error:

Event: 560
Description: Read from mailslot failed, rc = 6 (invalid handle)

The SnaBase service treats the Event 560 error as a critical internal error, causing the SnaBase to create an SNA Server dump file (Snadump.log). However, once the SnaBase fails in this way, any TCP/IP sockets it had opened are not closed. Any attempt to restart the SnaBase service then leads to the following errors:

Event: 567
Description: Creation of a named pipe failed, rc = 10048

-or-

Event: 553
Description: Could not create mailslot, rc = 10048

These errors are logged if SnaBase encounters problems creating the TCP/IP sockets used to communicate to other servers. The 10048 socket error indicates "Address in use." These errors are also treated as critical internal errors by SnaBase, causing the creation of an SNA Server dump file (Snadump.log, in the <Snaroot>\Traces directory) to be created for these events as well. The only way to recover SNA Server at this point is to shut down and restart the computer running Windows NT Server.

CAUSE

Event 560 is treated as a critical internal error, causing SNA Server to generate the Snadump.log file.

RESOLUTION

To resolve this problem, obtain the hotfix mentioned below. With this fix, event 560 is treated as a lower severity error, so no SNA Server dump is generated. If this error occurs when stopping SnaBase, an SNA Server dump file is no longer created, so any TCP/IP resources are then closed.

STATUS

Microsoft has confirmed this to be a problem in SNA Server versions 2.0, 2.1, and 2.11. A supported fix is now available, but has not been fully regression-tested and should be applied only to systems experiencing this specific problem. Unless you are severely impacted by this specific problem, Microsoft recommends that you wait for the next Service Pack that contains this fix. Contact Microsoft Technical Support for more information.

Additional query words: prodsna snafaqtop

Keywords : kbnetwork kbbug2.00 kbbug2.10 kbbug2.11 snabaseservice snawinnt
Version : WINDOWS:2.0,2.1,2.11
Platform : WINDOWS
Issue type :