Backup Host Account Cache Service Hangs on Startup on WinNT BDC

• Microsoft SNA Server, version 3.0
  on the following platforms: NT

SYMPTOMS

If the SNA Server Host Account Cache service is installed as a backup on a Windows NT Backup Domain Controller server (with a primary host account cache installed on a Windows NT Primary Domain Controller server), the Host Account Cache service will hang. This may cause the following behavior:

• The SnaBase service will appear as started.



• The SnaRpcService will not start.



• SNA Manager will hang when started.

CAUSE

The backup Host Account Cache service was attempting to synchronize with the primary Host Account Cache service, before notifying service control manager that it has started. However, the synchronization between backup and primary was failing to complete.

RESOLUTION

An update to SNA Server 3.0 is available to correct this problem. The updated modules are:

<Snaroot>\Hssystem\Snaudb.exe
<Snaroot>\Hssystem\Snahsmsg.dll

STATUS

Microsoft has confirmed this to be a problem in SNA Server version 3.0. This problem was corrected in the latest Microsoft SNA Server 3.0 U.S. Service Pack. For information on obtaining the service pack, query on the following word in the Microsoft Knowledge Base (without the spaces):

S E R V P A C K

Additional query words:

Keywords : kbnetwork prodsna kbbug3.00 kbfix3.00.sp1 snabaseservice
Version : WINDOWS:3.0
Platform : WINDOWS
Issue type : kbbug