SNA Server 3.0 Hangs in Stopping Status on Windows NT 4.0 SP3

• Microsoft SNA Server, version 3.0
  on the following platforms: NT
• Microsoft Windows NT Server version 4.0 SP3

SYMPTOMS

The following problem occurs when using SNA Server 3.0 on Windows NT 4.0 Service Pack 3 (SP3). When stopping the SNA Server service, the service stops responding (hangs) in a Stopping status within SNA Server Manager.

CAUSE

The Dbgtrace.dll file, which is loaded by SNA Server 3.0 to support asynchronous tracing (even when tracing is not enabled), wasn't properly terminating during process detach processing, causing the SNA Server service to hang during shutdown.

This problem was observed after upgrading to Windows NT 4.0 SP3, but was not observed on earlier service packs.

RESOLUTION

An update to SNA Server 3.0 is available to correct this problem.

STATUS

Microsoft has confirmed this to be a problem in SNA Server version 3.0. This problem was corrected in the latest Microsoft SNA Server 3.0 U.S. Service Pack. For information on obtaining the service pack, query on the following word in the Microsoft Knowledge Base (without the spaces):

S E R V P A C K

Additional query words:

Keywords : kbnetwork prodsna kbbug3.00 kbfix3.00.sp1 snaserverservice
Version : WINDOWS:3.0; winnt:4.0 SP3
Platform : WINDOWS winnt
Issue type : kbbug