Monitor Job Option Hangs Print Session When Printing to File

• Microsoft SNA Server, versions 3.0, 3.0 SP1

SYMPTOMS

If a print session is configured to print to a file and you have selected the Monitor Job option, the print session stops responding. The only way to end the session is to deactivate the Print Server associated with the print session. This does not occur when printing to a locally attached or network printer.

CAUSE

When the Monitor Job option is selected, the print session waits for notification from the printer before continuing the print job; printing to a file does not provide notification.

STATUS

Microsoft has confirmed this to be a problem in SNA Server versions 3.0 and 3.0 Service Pack 1 (SP1). This problem was corrected in the latest SNA Server version 3.0 U.S. Service Pack. For information on obtaining this Service Pack, query on the following word in the Microsoft Knowledge Base (without the spaces):

S E R V P A C K

MORE INFORMATION

With the fix applied, when you select both Print To File and Monitor Job, a message appears stating that Print To File and Monitor Job cannot both be set appears when you exit the Printing tab. This pop-up message also appears when you exit the Transparency/GDI page.

Additional query words:

Keywords : kbnetwork snaprintservice snasetup kbfix3.00.sp2
Version : WINDOWS:3.0,3.0 SP1
Platform : WINDOWS
Issue type : kbbug